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Thanks for shopping at Alkimya by Shay.

If you're not entirely satisfied with your purchase, we're here to help.

To inquire a return or exchange, please send us your request to within 7 days of the delivery date, to receive an RA number.



You have 7 calendar days to return your purchase from the day you received it. To be eligible for a return, your item must be unused, and in the same condition that you received it, in the original packaging.



Once we receive your item, we will notify you. If the item meets the conditions for returns and exchanges (unused and packaging) the refund will be approved, and we'll initiate a refund to the original method of payment.

You will receive the refund within a certain amount of days, depending on your card issuer's policies. We do not issue shipping refunds.


Each item takes 1-3 weeks for delivery, depending if the item is currently in stock. If you have a question about how long delivery will take for a certain item, please email for more details.


Contact us

Contact our customer service team by emailing